Frequently Asked Question
Everything you need to know about ordering jewellery, bags and phone cases from AT Collection — payments, delivery, returns and care. Can’t find your answer here? Message us on Facebook or call +8801703400626 and we’ll get back to you within 24 hours.
How can you help?
Our team assists with ring sizing, product materials, phone model compatibility, order tracking, returns and exchanges. Reach us by phone, Messenger or the contact form — we reply within 24 hours.
What is a return policy?
Returns and exchanges must be requested within 24 hours of delivery. The item must be unworn, unused and in its original packaging with all tags and pouches intact. Please check your parcel as soon as it arrives, and film yourself opening it — this helps us settle any damage or wrong-item claim quickly. Pierced earrings can’t be returned for hygiene reasons unless the item is faulty.
What payment methods do you accept?
bKash, Nagad, cash on delivery across Bangladesh. All online payments run through a secure encrypted gateway.
What are your jewellery pieces made of?
Materials vary by piece — you’ll find stainless steel, gold-plated and silver-toned designs across our rings, earrings, bracelets and necklaces. The exact material and plating is listed on every product page. To keep any piece looking new, keep it away from perfume, lotion and water, and store it in the pouch it arrives in.
Submit a task
Raise a return, exchange or delivery request and track it from your account dashboard.
Send message
Chat with us on Messenger for quick answers on ring sizes, bag dimensions and phone case fit. We reply within 24 hours.
Trusted experience
Secure payments, nationwide delivery and genuine products on every order.
Sizing, delivery & returns
Each ring listing shows its inner diameter in millimetres. To measure at home, wrap a strip of paper around the base of your finger, mark where it overlaps, and match that length against our size chart. Measure at the end of the day, when fingers are slightly larger, and size up if you fall between two sizes.
Unsure? Send us your measurement on Messenger before you order and we’ll confirm the right size. Because our return window is 24 hours, getting the size right up front saves a lot of trouble later.
Every case is listed by exact phone model, so check the model name on the product page before ordering. Cases are cut for the camera layout of that specific phone and won’t fit neighbouring models, even within the same series. If you’re not sure which model you have, message us and we’ll help you check.
Delivery takes 3–5 business days anywhere in Bangladesh. The charge is 80 BDT inside Sylhet city and 150 BDT everywhere else. Orders are dispatched through our courier partners, and you’ll receive an SMS with a tracking number as soon as your parcel leaves us — you can follow it any time on the Track Order page. Orders placed on Fridays or public holidays are processed the next working day.